Refund Policy
At TECH TABLE, we stand by the quality and innovation of our products. Your satisfaction is our top priority, and we want you to feel confident in your purchase. If for any reason you are not completely satisfied with your order, we offer a 7-day money-back guarantee.
1. 7-Day Money-Back Guarantee
You have 7 days from the date of delivery to request a refund. If you are not satisfied with your TECH TABLE product, you may return it within this period for a full refund of the purchase price, excluding any shipping fees.
2. Eligibility for Refunds
To be eligible for a refund, please ensure that:
– The item is returned in its original condition, with no signs of damage or wear.
– The item is returned in its original packaging, including all accessories, manuals, and components.
– You have proof of purchase, such as an order number or receipt.
3. How to Request a Refund
To initiate a refund, please follow these steps:
1. **Contact Us**: Email our customer service team at support@techtable.store within 7 days of receiving your order. Please provide your order number and a brief explanation of why you are requesting a refund.
2. **Return Authorization**: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
3. **Return the Item**: Ship the item back to us within 7 days of receiving the RMA number. Please note that you are responsible for return shipping costs unless the product is defective or incorrect.
4. Processing Your Refund
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days. The refund will be applied to your original method of payment.
5. Non-Refundable Items
Certain items are not eligible for a refund, including:
– Items marked as final sale or non-returnable.
– Items that have been customized or personalized.
– Items returned after the 7-day money-back guarantee period.
6. Exchanges
If you received a defective or damaged item, we are happy to exchange it for the same product. Please contact us within 7 days of delivery to arrange an exchange.
7. Questions?
If you have any questions about our refund policy or need assistance with a return, please don’t hesitate to reach out to our customer service team at support@techtable.store